Keeping you in the Loop
Dear Flex Fam,
Thank you for your continued support and patience over the last few weeks. We are truly grateful to have the community’s support during these challenging times. Although we’ve got a long way to go it’s great to see the continued reduction in infection rates.
In light of the positive news, along with following the recent recommendations from the Federal and State Government, we will be re-opening our Osborne Park and Canning Vale stores on the 1st of May.
That said, we’ll continue to implement strict hygiene measures to ensure the health and safety of customers, frontline staff and our warehouse and delivery team.
• Our Osborne Park and Canning Vale stores will reopen 1st of May with new trading hours; Monday to Friday 9am to 5pm.
• Our Joondalup store will continue to remain temporarily closed.
• Our Malaga showroom will continue to stay closed for new sales and is our main distribution centre.
• We are continuing to replenish our stock and have a heap arriving in the next 2-4 weeks.
• Please visit our website for stock available to Pre-order.
• Added bonus, in following us on social media you’ll receive regular workouts and training tips to keep you motivated throughout this time.
• All new orders are to be placed in store or through our Online Store.
• To ensure we provide the best level of service, we are unable to process phone or email orders.
• Tracking and pickup info on all new orders will be sent within 5-7 business days. Please have patience during this time.
• We have not forgotten about your order! Rest assured our warehouse team is working around the clock to dispatch orders promptly.
• Processing time is 5-7 business days from the date of purchase on all existing orders.
• If you have not received an update on your existing order within 7 business days, please email firstname.lastname@example.org.
Services and Warranty
• Our service team is working hard to attend to service and warranty requests. Please be patient as we work through these.
• Please direct any further service/ warranty requests with a clear description of the issue, video and invoice number to our service team via our Service Enquiry Form.
We can certainly appreciate the frustrations and concerns our customers are facing in these uncertain times. We want to assure you that our team is dedicated to providing the best service we can. We’re excited to announce the re-opening of our Osborne Park and Canning Vale stores, as we continue to support our community in staying safe and healthy. We thank you again for your support and understanding.
Please stay safe, stay healthy and keep in touch.
Flex Equipment Team