Service Enquiry

Please complete the Service Request form below and one of our service technicians will be in contact with you.
Please allow 1-3 business days for a response, and ensure all the information is given in order for us to action the request as soon as possible. 

Please ensure to attach and include:

  • a photo, and/or video, of the faulty item
  • your availability over the next few days
  • please ensure to attach an Invoice: proof of purchase for warranty requests.

For Perth: due to the increase in cases, and safety to our customers & staff.
All in house services are temporarily suspended until 20th of April* for more info: please contact 


For the following brands; please submit your warranty request directly.

If you own one of the following brands: Matrix, Vision, Horizon, Tempo and Johnsons
Please submit your service request via this link: click hereBrands


For Concept 2 Warranty Requests & Product Manuals:
Please submit your warranty directly via this link here & view product manuals.


For York Fitness products:
Please submit your warranty via this link here or to request spare parts: you can email 


Armortech, Airmill, OMA, Strength Master, GO30, Fitlux, etc....
Please fill in the below form and our service team will be in contact with you asap