Protection & Support
TERMS AND CONDITIONS OF SALE
Ruby Distributors Pty Ltd T/A Flex Fitness Equipment
(a) “Credit Note” means a credit, payment or otherwise made by the Seller to the Purchaser in relation to a prior sale of Goods. (b) “Goods” means the products identified.
(c) “Purchase Price” means the price as indicated on the face of the Seller’s invoice.
(d) “Purchaser” means the entity purchasing the Goods upon these terms and conditions as described in any Quotation or order form.
(e) “Quotation” means the Seller’s quotation to the Purchaser whether in writing or verbally.
(f) “Seller” means Flex Fitness Equipment, Flex Equipment or Flex Fitness or Flex
(g) Ruby Distributors Pty Ltd T/A Flex Fitness Equipment hereafter referred to as Flex Fitness Equipment or Flex Equipment or Flex Fitness or Flex and will be used interchangably
2. This quotation is valid and open for acceptance for one calendar month from the date of issue, or any extension agreed in writing by us. The quotation will
lapse either at the end of that time, or upon revocation prior to acceptance if written acceptance is not received by us within such time. Acceptance must be
accompanied by sufficient information to enable us to proceed with manufacture and supply immediately. Unless otherwise agreed in writing, acceptance of our quotation, tender or list price includes acceptance of these terms and conditions.
Binding Terms and Conditions
3. The only terms which are binding upon the Seller are:
(a) those set out in these terms and conditions or otherwise agreed to in writing by the Seller; and
(b) those, if any, which are imposed by law and which cannot be excluded.
Contract and Cancellation
(a) the Purchaser accepts the Seller’s Quotation (where the Quotation is in writing, by executing it); or
(b) the Seller accepts the Purchaser’s Order, a contract is created between the parties whereby the Seller sells to the Purchaser the Goods on these terms and
5. After creation of the contract the order for the Goods can only be cancelled by the Purchaser if the Seller consents to the cancellation and the Purchaser
reimburses the Seller for all costs associated with the work undertaken in relation to the contract and also pays the Seller an amount equivalent to the profits
which the Seller would have achieved had the contract been completed. The Seller’s calculation of such amounts shall be binding on the Purchaser.
6. If the Seller, at any time including after creation of the contract, considers the credit of the Purchaser unsatisfactory the Seller may:
(a) require security for payment of the Purchase Price.
(b) Withhold delivery until such security is received, and/or
(c) cancel the contract.
7. These conditions (which shall only be waived in writing signed by the Seller) shall prevail over all conditions of the Purchaser’s order to the extent of any inconsistency.
Supply and Delivery
8. The delivery time made known to the Purchaser is an estimate only and the Seller shall not be liable for late delivery or non-delivery including any loss, damage or delay occasioned to the Purchaser or its customers arising from late or non-delivery.
9. The goods shall be deemed to have been absolutely accepted by the purchaser on the date when delivery has been made ex-works or to an address in accordance with purchaser’s delivery instructions, unless we receive written notification of defects with sufficient and valid reasons within 7 days of the delivery date. For the purposes of this clause no account shall be taken of additions, minor omissions or defects which do not materially affect the commercial use of goods.
10. The Seller is not responsible for any loss or damage to the Goods in transit. The Seller shall render to the Purchaser such assistance as may be necessary to
make claims on carriers provided the Purchaser notified the Seller and the carriers in writing immediately, such loss or damage is discovered.
11. At our option, we may supply surplus materials as a precaution against damage or loss. On completion of the contract any surplus materials will remain the
property of Flex Fitness Equipment and will be promptly removed from site.
12. The provision of labour and a suitable forklift for the unloading of our materials and handling on to the erection site and/or covered storage area is the responsibility of the purchaser, unless otherwise agreed in writing. Any charges arising from delays in unloading, for which we are not responsible,will be to the purchaser’s account.
13. Where our materials are stored on site for any reason whatever between the time of delivery and the start of installation, the care and protection of such materials is the sole responsibility of the purchaser. Where the storage is at a location remote from the installation site, transfer of our materials to site is the responsibility of the purchaser. Charges arising out of delays to installation due to materials not being on site will be to the purchaser’s account.
14. If the Purchaser requires special packing in relation to the Goods it must be agreed to in writing between the Purchaser and the Seller, and the cost of the
same is to the Purchaser’s account and accordingly will be included in the Purchase Price. If the Seller fails to include the cost of special packing in the Purchase
Price the Purchaser must pay to the Seller such costs on demand.
15. Where installation is included in the contract the provision of a clear working site and adequate access will be the responsibility of the purchaser. It is our normal practice to notify delivery in advance in order to facilitate the clearance of our working area. We reserve the right to make an inspection of the working area, and to delay moving on to site at no penalty to the Seller if inadequate access or facilities exist
16. Installation work will require a reasonable standard of lighting and access to power supply within 30 metres of the work area. In the case of structures which
require site welding a three phase supply with sole access and adequately maintained voltage is also the responsibility of the purchaser. We will be happy to
discuss any difficulties in the provision of these requirements and make alternative provisions if necessary, but unless otherwise agreed in writing, any additional costs will be to the purchaser’s account.
17. It is normal procedure to bolt racking structures to the floor, and unless otherwise, our quotation makes allowance for this. However, if the floor slab is reinforced with grid steel mesh or similar materials to a level less than 70 mm below the surface, special drilling equipment will be required and any additional costs incurred will be to the purchaser’s account.
18. Unless stated in writing our quotation assumes a reasonable condition of flatness of floor. Flatness tolerances should be within + 3 mm inside a 3 metre radius. Additional costs incurred in compensating for a faulty or uneven floor will be to the purchaser’s account.
19. We reserve the right to assign or subcontract out the whole or any part of this contract at our discretion.
20. Any times quoted for our completion or delivery are effective from the date of receipt by us of a written order to proceed, together with all information and particulars we require to proceed with the manufacture without
interruption or delay. All such times are to be treated as estimates only and we shall not be liable for failure to dispatch, install, or otherwise perform within
such times unless otherwise agreed in writing. In all cases, times for
our performance shall be extended by reasonable periods for delays caused by the purchaser, or by any other cause whatsoever beyond our reasonable control.
Price and Payment
21. The Purchaser shall pay the Seller immediately. If the Purchaser fails to make a payment by the due date, the
Seller may, without notice, withhold delivery of any further Goods to the Purchaser and may terminate, without liability to the Purchaser, any or all subsisting contracts between the Seller and the Purchaser.
22. If payment is not made on the due date, the Seller may charge interest on the amount payable at the rate of 5% over the 90 day bank bill rate applicable on the day the payment is due.
23. The Purchase Price is not inclusive of goods and services tax, unless otherwise specified in writing. Goods and services tax is additional to the Purchase Price
and must be paid by the Purchaser.
24. The Purchaser acknowledges that the price stated in or during the time of Quotation is an estimate based on rates of freight, insurance, customs duty,
exchange rates, costs of materials purchased from overseas, shipping expenses, wage and material costs and other factors at the time the Quotation was
prepared. It the Seller considers that it needs to adjust the quoted price in light of circumstances which it considers have affected the cost of the Goods, the
Seller may adjust the quoted price and such adjustment will be binding on the Purchaser.
25. If the Seller issues a Credit Note to the Purchaser (whether on request by the Purchaser, by its own volition or otherwise), the Purchaser agrees that the issue
of the Credit Note is an act of commercial good faith by the Seller and not an admission of liability to the Purchaser in relation to any of the matters pertaining to
the issue of the Credit Note.
26. If the Seller considers the Quotation contains an error, such a miscalculation of the Purchase Price, the Seller may at any time, including after delivery of the
Goods, cancel this contract without liability to the Purchaser. If the contract is cancelled after delivery of the Goods, the Purchaser will make the Goods available for collection by the Seller when required by the Seller.
27. If the Seller considers that the Purchase Price has been miscalculated and elects not the cancel the contract, the Purchaser will pay to the Seller, on demand, the difference between the Purchase Price and the price that would have been the Purchase Price if the error had not been made.
Seller’s rights in relation to the Goods
28. The Seller reserves the following rights in relation to the Goods until all accounts owed by the Purchaser to the Seller are fully paid: (a) legal ownership of the Goods;
(b) to enter the Purchaser’s premises (or the premises of any associated Company or agent where the Goods are located) without liability for trespass or any resulting damage and to take possession of the Goods; and
(c) to keep or resell any Goods repossessed pursuant to (b) above.
29. If the Goods are re-sold, or products manufactured using the Goods are sold by the Purchaser, the Purchaser shall hold such part of the proceeds of any such sale as represents the invoice price of the Goods sold or used in the manufacture of the Goods sold in a separate identifiable account as the beneficial property of the Seller and shall pay such amount to the Seller upon request. Notwithstanding this clause and clause 28 the Seller shall be entitled to maintain an action against the Purchaser for the Purchase Price and the risk of the Goods shall pass to the Purchaser on delivery.
30. The Seller’s property in the Goods is not affected by the fact that the Goods become fixtures attached to the premises of the Purchaser or a third party, and
if the Seller enters those premises for the purpose of reclaiming possession of the goods, and incurs any liability to any person in connection with the entry, the
Purchaser indemnifies the Seller against that liability.
31. Our liability in respect of any defect in, or failure of the goods supplied, or for any loss, injury or damage attributable to such defect or failure, is limited to making good the defect or failure at our own cost. Our guarantee period is 12 months from the date of acceptance of the goods, and is only valid for defects or failure under proper use and which arise solely from faulty design, materials or workmanship. In the case of goods not of our manufacture, the purchaser is entitled only to such benefits as we may receive under any guarantee given to us in respect such goods. Without limiting the generality of the forgoing, we shall be under no liability whatsoever for any consequential loss or damage suffered by the purchaser.
Claims by the Purchaser
32. Except as provided in clause 35, all express and implied warranties, guarantees and conditions under statute or general law as to:
(a) merchantability, description, quality, suitability or fitness of the Goods for any purpose; or
(b) design, assembly, installation, materials or workmanship; or
(c) advice, recommendations, information or services provided by the Seller, its employees, servants or agents to the Purchaser regarding the Goods, their use
and application, are expressly excluded.
33. The Seller shall not be liable to the Purchaser for physical or financial injury, loss or damage or consequential loss or damage of any kind arising out of or in relation to the Goods including loss or damage arising as a result of:
(a) the Seller’s or the Seller’s agents or employee’s negligence;
(b) the supply, layout, assembly, installation, or operation of the Goods; or
(c) the advice, recommendations, information or services provided by the Seller or the Seller’s agents or employees.
or in any way whatsoever.
34. If the Goods are defective, the Seller shall make good the defect by doing any one of the following at its option:
(a) repairing the Goods; or
(b) replacing the Goods; or
(c) taking the goods back and crediting the Purchaser with the Purchase Price if it has been Paid. The Seller does not have to do any of these things until all of the
following conditions have been met:
(a) the Purchaser has given the Seller written notice that the Goods are defective within 90 days after the Goods were delivered to the Purchaser; and
(b) the Goods are in the same condition that they were in when they were delivered to the Purchaser (this means that if the Goods were processed into other
goods or were maltreated, interfered with or destroyed or damaged, the Seller is not obliged to do anything under this clause); and
(c) if the Seller wants the defective Goods to be returned to it, the Purchaser immediately returns them; and
(d) if the Seller does not want the defective Goods to be returned to it, the Purchaser immediately makes the goods available for inspection by the Seller or by someone on its behalf.
35. If the Seller is liable for a breach of a condition or warranty implied by Division 2 of Part V of the Trade Practices Act 1974 (other than Section 69) such
liability is hereby limited to:
(a) the replacement of the Goods or supply of equivalent Goods, or
(b) the repair of the Goods;
(c) the payment of the cost of replacing the Goods or acquiring equivalent Goods; (d) the payment of the cost of having the Goods repaired.
(e) the re-assembly or re-installation of the Goods; or
(f) the re-supply of the advice or services provided by the Seller or the Seller’s agents or employees in connection with the Goods.
36. The Purchaser must not return any Goods which the Purchaser claims are not in accordance with the contact or Quotation unless the Seller has first given its
(written) approval to their return. Their return must then be with freight and cartage pre-paid by the Purchaser.
37. All descriptions, illustrations, particulars of weights and dimensions contained in our catalogues, price lists and other advertising matter, are intended merely to give an indication of the goods described therein and none of these shall form part of the contract unless specifically agreed in writing. All drawings and specifications prepared by us shall remain our property and all copyright therein shall belong entirely to us.
38. Where our patents, registered designs or copyright features are embodied in the design of the goods, an imprint to that effect may be affixed and it must not
be defaced obliterated or removed from the goods. Unless otherwise agreed we shall be entitled to write or affix our name or trade plate on the goods.
39. If the Seller has followed a design or instructions given by the Purchaser, the Purchaser shall indemnify the Seller against all damages, penalties, costs and expenses of the Seller arising from any infringement of a patent, trademark, registered design, copyright or common law right. The Purchaser on its part warrants that any design or instruction given by it will not cause the Seller to infringe any patent, registered design, trademark, copyright or common law right.
40. Contracts and deliveries may be suspended in the event of any strike, lock out, trade dispute, fire, tempest, breakdown, accident, riot, theft, crime, civil disturbance, war, or other force majeure, or other occurrence or cause beyond our control preventing or delaying the execution or performance of any contract,
and no responsibility shall attach to us for any default, loss, damage or delay due to any of the forgoing causes.
Exclusion of Conditions
41. No conditions, terms, covenants, warranties and guarantees whatsoever on our part whether expressed or implied shall form part of this contract unless expressly set forth in these in these conditions of sale or otherwise agreed by us in writing and unless expressly agreed by us in writing no provision for liquidated damages shall form part of the contract.
42. This contract is governed by Australian Law and all litigation in relation There to shall be brought in the Court of appropriate jurisdiction in Australia.
Permits and Approvals
43. Unless specified elsewhere it is the purchaser’s responsibility to obtain any permits and approvals. Where any costs are incurred to obtain such approvals these will be to the purchaser’s account.
44. We shall be relieved of our liability or responsibility of performance of this contract wherever and to the extent to which fulfilment of the same is prevented,
frustrated or hindered as a consequence of any statute, rule, regulation, order in council or by-law or requisition order or ruling made there under.
Personal Property Securities Act 2009 (“PPSA”)
45.1 In this clause financing statement, financing change statement, security agreement, and security interest has the meaning given to it by the PPSA.
45.2 Upon assenting to these terms and conditions in writing the Customer acknowledges and agrees that these terms and conditions constitute a security
agreement for the purposes of the PPSA and creates a security interest in all Goods that have previously been supplied and that will be supplied in the future by
FLEX FITNESS EQUIPMENT to the Customer.
45.3 The Customer undertakes to:
(a) promptly sign any further documents and/or provide any further information (such information to be complete, accurate and up-to-date in all respects)
which FLEX FITNESS EQUIPMENT may reasonably require to;
(i) register a financing statement or financing change statement in relation to a security interest on the Personal Property Securities Register;
(ii) register any other document required to be registered by the PPSA; or
(iii) correct a defect in a statement referred to in clause 45.3(a)(i) or 45.3(a)(ii);
(b) indemnify, and upon demand reimburse, FLEX FITNESS EQUIPMENT for all expenses incurred in registering a financing statement or financing change statement
on the Personal Property Securities Register established by the PPSA or releasing any Goods charged thereby;
(c) not register a financing change statement in respect of a security interest without the prior written consent of FLEX FITNESS EQUIPMENT ;
(d) not register, or permit to be registered, a financing statement or a financing change statement in relation to the Goods in favour of a third party without the
prior written consent of FLEX FITNESS EQUIPMENT ;
(e) immediately advise FLEX FITNESS EQUIPMENT of any material change in its business practices of selling the Goods which would result in a change in the nature
of proceeds derived from such sales.
45.4 FLEX FITNESS EQUIPMENT and the Customer agree that sections 96, 115 and 125 of the PPSA do not apply to the security agreement created by these terms
45.5 The Customer waives their rights to receive notices under sections 95, 118, 121(4), 130, 132(3)(d) and 132(4) of the PPSA.
45.6 The Customer waives their rights as a grantor and/or a debtor under sections 142 and 143 of the PPSA.
45.7 Unless otherwise agreed to in writing by FLEX FITNESS EQUIPMENT , the Customer waives their right to receive a verification statement in accordance with
section 157 of the PPSA.
45.8 The Customer must unconditionally ratify any actions taken by FLEX FITNESS EQUIPMENT under clauses 45.3 to 45.5.
45.9 Subject to any express provisions to the contrary nothing in these terms and conditions is intended to have the effect of contracting out of any of the provisions of the PPSA.
THE FLEX EQUIPMENT WARRANTY POLICY
In this warranty policy, any reference to Flex Fitness Equipment, Flex Equipment or Ruby Distributors Pty Ltd means one and the same company. For your peace of mind, Flex Fitness Equipment products are backed by a warranty. We stock spare parts for most of our products and can order them directly from the manufacturer with a short lead time.
Warranty is only valid only with a completed warranty form is completed online at www.flexequipment.com.au/warrantyregistration
The warranty form must be completed within 14 days from the date of purchase. Please include the product serial number (where applicable) and details of purchase. Proof of purchase from Flex Fitness Equipment will be required when raising a warranty claim.
To lodge a warranty claim please contact flex fitness equipment during business hours at business hours 2/9 Energy St, Malaga / In Person – by phone 9248 8628 or email email@example.com within the warranty period. Associated costs of transport on a warranty claim are to be borne by the customers.
THE RARE LEMON POLICY
Our products are warranted against defects in material and workmanship for a specific period from the date of purchase, and this period varies by product. During the warranty period, Flex Fitness Equipment will repair/replace or refund the product with a similar or equivalent product within 7 business days. Please ensure you keep a copy of your tax invoice. Refunds will only be given where there is no replacement product available.
For equipment under warranty, the owner is responsible for shipping to Flex Fitness Equipment and all related customs, taxes, tariffs, insurance, etc.
Caution – for safe operation
Always inspect equipment prior to operation. Look for loose bolts and frayed cables. Repair or replace any damaged or worn parts and tighten all loosed hardware. As part of Flex Fitness Equipments normal installation and setup process, all bolts must be tightened and checked after the first 1-2 hours of initial usage and then periodically, un-tightened bolts and nuts may become loose, causing damage, which may void warranty and be dangerous to the user. After using the equipment, always clean and wipe down the equipment. Perspiration that continuously settles on the frame and pads may cause rust or damage to the unit. Damage resulting from lack of proper maintenance will not be covered under warranty. All products sold by Flex Fitness Equipment must be maintained as per specifications in the maintenance / operations guide supplied by the manufacturer or as above. Failure to maintain and service equipment will result in the warranty being void.
WARRANTY – WHAT IS COVERED
1. Warranty is return to base. The product must be returned to our warehouse in Malaga. All transport costs to the warehouse and back to the customer will be covered by the customer. Labour warranty is standard 12 months for most products unless specified.
2. Onsite service is only available in selected areas and will incur a callout fee of $100/hr. Refunds will not be offered except where Flex Fitness Equipment has failed to remedy the defect through repair or replacement.
3. A Tax invoice as proof of purchase is required for all warranty claims.
4. Warranty only applies to the first owner. The warranty cannot be transferred to a second owner
5. This warranty extends to consumer use only and is void when the product is used for commercial, institutional, or hire use, except when the product is purchased for commercial use and a commercial warranty is issued. Service conditions apply to product sold to commercial and institutional facilities
6. Equipment must be used and stored indoors in a dry and dust free environment and warranty will be void if used/stored outdoors, in a garage, shed, under a patio or any outdoor environment.
7. The equipment must be serviced regularly at least once every year or as per the manufacturers specification for the warranty to be valid.
WARRANTY – ITEMS NOT COVERED :
1. Damage occurred in transport, abuse, neglect, misapplication (e.g. a domestic product used in a commercial environment) or improper assembly of the product.
2. Cosmetic items including but not limited to plastics, grips, seats, paintwork. The warranty does not cover calls to correct installation of the equipment or to instruct owners of how to use the equipment.
3. Normal wear and tear. All warranty will be void if the product is used for purposes other than those intended. Where there is evidence that such activities have contributed to component failure will result in the warranty being voided. The Warranty does not cover pickup, delivery, or freight charges connected or relating to repairs.
4. The Buyer shall inspect and verify the goods on delivery and shall within three (3) days of delivery notify Flex Fitness Equipment in writing of any alleged defect, shortage in quantity, or damage upon checking the goods. No change of mind will be accepted.
LIMITATIONS OF WARRANTY
The warranty does not apply to any part of a product that has been installed, altered, repaired, or misused in any way that, in the opinion of Flex Fitness Equipment, would affect the reliability or detracts from the performance of any part of the product, or is damaged as the result of use in a way or with equipment that had not been previously approved by Flex Fitness Equipment.
The warranty does not apply to any product or parts thereof where the serial number or the serial number of any of its parts has been altered, defaced, or removed.
The warranty does not cover damage or loss incurred in transportation of the product.
The warranty does not cover replacement or repair necessitated by loss or damage from any cause beyond the control of Flex Fitness Equipment, such as lightning or other natural and weather related events or wartime environments.
The warranty does not cover any labour involved in the removal and or reinstallation of warranted equipment or parts on site, or any labour required to diagnose the necessity for repair or replacement.
The warranty excludes any responsibility by Flex Fitness Equipment for incidental or consequential damages arising from the use of the equipment or products, or for any inability to use them either separate from or in combination with any other equipment or products.
Weight ratings are meant to be used as a guide only. You must ensure you test the equipment for yourself and gauge what weight rating you are comfortable with. Weight loadings must not be exceeded. All fitness equipment is sold on a 'as is' basis and the specifications are only those supplied by the manufacturer. Flex Fitness Equipment does not manufacture any equipment and does not accept any liability for weight loadings.
Flex Fitness Equipment’s warranty, as stated is in lieu of all other warranties, expressed, implied, or statutory, including those of merchantability and fitness for a particular purpose. The buyer shall pass on to any purchaser, lessee, or other user of Flex Fitness Equipment’s products, the aforementioned warranty, and shall indemnify and hold harmless Flex Fitness Equipment from any claims or liability of such purchaser, lessee, or user based upon allegations that the buyer, its agents, or employees have made additional warranties or representations as to product preference or use. The remedies provided herein are the buyer’s sole and exclusive remedies. Flex Fitness Equipment shall not be liable for any direct, indirect, special, incidental, or consequential damages, whether based on contract, tort, or any other legal theory.
Flex Fitness Equipment provides its goods and services to you subject to the following conditions. If you visit or shop with Flex Fitness Equipment whether instore or online, you accept these conditions. Please read them carefully.
The following terminology applies to these Terms and Conditions ("Terms"), Privacy Statement, Warranty notice and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company Ruby Distributors Pty Ltd. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated products, in accordance with and subject to, prevailing Australian Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same
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Ruby Distributors Pty Ltd, [INCLUDE NAMES OF EQUIPMENTS OR MANUFACTURERS0, the Universal logo and other trademarks and service marks referenced herein are either registered trademarks and service marks or trademarks and service marks of Ruby Distributors Pty Ltd in Australia or other countries. The names of other companies and marks used on third-party products or services mentioned herein may be registered trademarks and service marks or trademarks and service marks of their respective companies and/or owners. You are prohibited from using any marks for any purpose including, but not limited to use as meta tags on other pages or Website on the World Wide Web without the written permission of Ruby Distributors Pty Ltd or such third party, which may own the marks. If you copy or download any information or software from this Web site, you agree that you will not remove or obscure any copyright or other notices or legends contained in any such information.
We receive and store certain types of information whenever you interact with us. For example, like many Web Website, we use "cookies" and "clear gifs" to obtain certain types of information when your Web browser accesses one of our Website, or when you are provided the opportunity to complete surveys or open or respond to any newsletter or other e-mail you may have requested.
Briefly, "cookies" are small files that we transfer to your computer's hard drive or your Web browser memory to enable our systems to recognize your browser and to provide convenience and other features to you, such as recognizing you as an existing customer or previous Site visitor. "Clear gifs" are tiny graphics with a unique identifier, similar in function to cookies, and may be used to track the online movements of Web users or to let us know if you have opened an e-mail that we sent you.
Examples of the information we collect and analyze in this manner include the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information such as browser type and version, operating system, and platform; your behaviour on our Web site and related services, including the products you view or searched for, as well as the URL you come from and go to next (whether this URL is on our site or not). The cookies and clear gifs that we use do not contain and are not tied to personally identifiable information about you.
You are always free to decline our cookies if your browser permits, although in that case you may not be able to participate in our surveys or incentives, purchase products, or take advantage of certain useful Site features.
RISK OF LOSS
All items purchased from Ruby Distributors Pty Ltd are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Ruby Distributors Pty Ltd and its affiliates attempt to be as accurate as possible. However, Ruby Distributors Pty Ltd does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Ruby Distributors Pty Ltd itself is not as described, your sole remedy is to return it in unused condition.
Except where noted otherwise, the Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice. The Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. Despite our best efforts, a small number of the items in our catalogue may be mispriced. If we discover a mispricing, we will do one of the following:
If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.
If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
TERMS OF PAYMENT
You may purchase certain products or services on the Site. In ordering product through the Site or otherwise, you agree to provide only true, accurate, current and complete information. You hereby certify that any email account you provide to Ruby Distributors Pty Ltd is registered to you. You agree that your placement of an electronic order on the Site is sufficient to satisfy any applicable laws, and no further writing is required. Ruby Distributors Pty Ltd shall have the right to bar your access to and use of the Site if it has reasonable grounds to believe that you have provided false, inaccurate, not current, or incomplete information.
The Site is controlled and operated by Ruby Distributors Pty Ltd from its headquarters in 2/9 Energy Street, Malaga WA 6090, Australia. If you access this Site from a location outside Australia, you do so on your own initiative and are responsible for compliance with all applicable laws of your jurisdiction. Ruby Distributors Pty Ltd makes no representation that materials on this site are appropriate or available for use in locations outside australia, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws.
Limitation Of Liability
the limitation of liability set forth above shall apply to every form of action, whether in contract, warranty, strict liability, negligence or other tort, and shall survive any breach of the terms or any agreement, or the failure of the essential purpose of the terms or an agreement or any exclusive remedy.
in no event shall ruby distributors pty ltd liability exceed the amount paid by client.
Ruby Distributors Pty Ltd.
2/9 Energy Street
We will aim to ensure ongoing communication once your order is placed and despatch your order asap.
Deliveries are done by contracted couriers who only work M-F 9am-5pm. For residential deliveries you must be present to accept deliveries between 9am and 4pm. The courier may use their discretion and leave the product at your door.
Re-Deliveries will cost $50 per delivery. For bulky deliveries, our staff or couriers may attempt to contact you prior to delivery.
You are welcome to pickup your items from our warehouse in Malaga,Perth during business hours.
We warehouse all items right here in Perth, Western Australia. While we attempt to keep our website up to date, some items maybe out of stock even though showing available. If for any reason we are not able to supply your product immediately, we will make contact with you to cancel and refund, amend or back order.
Our products come out of the box and are easy to assemble. Some products come pre-assembled. Most can be setup in a short amount of time. All At this stage we do not have an installation service.
As a rough guide, approximate assembly times are as follows:
Treadmills - 30 mins
Exercise Bikes - 45mins
Cross Trainers - 1-2 hours
Rowers - 20mins
Vibration machines - 30mins
Weight benches - 20mins - 1 hour
Complete Home Gyms - Varies
Delivery Turnaround Times
Perth Metro - 12 hours to 2 days ( 4hr Express delivery available at extra cost)
Adelaide Metro 3 - 5 days
Sydney Metro - 5 -7 days
Melbourne Metro 5 -7days
Brisbane Metro 7 - 10 days
Unfortunately we cannot guarantee delivery times as we rely on third party couriers. Most deliveries in the Perth metro area ship out same day and delivered within 12hours - 2days.
If you require express delivery, please contact us and we will arrange express delivery at an extra cost.Express delivery is only available on weekdays. For areas outside the metro, please allow an extra 2-5 days depending on how far you are from the metro.
Delivery Terms & Conditions
1. Delivery Time Frames
Our couriers do not usually guarantee delivery times, however our couriers generally deliver between Mon-Fri 9am-5pm. For bulky goods our staff or couriers may attempt to make contact with you to ensure you are home at the time of delivery.
For residential deliveries you must be present to accept deliveries between 9am and 4pm. Re-Deliveries will cost $30 per delivery.
We or our carriers will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances. Most late deliveries only happen if the customer is not home.
Refunds and Replacement
Any refunds or replacements can only be arranged 14 day’s after receiving your order. This will give us enough sufficient time to investigate the matter and get back to your promptly. Refunds or replacements will only be given where the product is damaged and signed for correctly.Strictly no refunds will be given on shipping or assembly costs. Where items have been shipped to you, refunds will only be given once the item has been received back into our warehouse.
Heavy items (over 25kg)
According to Australian Occupational Health and Safety regulations, any items heavier then 40kg’s must be unloaded and moved by more then 1 person. For bulky goods the driver may ask for assistance to unload the item from the delivery vehicle. Please assist the courier to unload the item from the vehiicle.
In the case that there is no one able to assist with moving the item, a tail gate will have to be arranged prior to delivery and may incur an extra charge.
Door to Door Delivery
We use different couriers and each of them work slightly differently. Most couriers will deliver to your door. Inside delivery may incur an extra service cost. Please check with your delivery driver if this is the case. This may occur where you live in a block of flats or above ground floor.
Deliveries above ground floor and Steps
Australian Health and Safety regulations restrict how deliveries are made above ground floor. Please check with the courier when he delivers your product as to how he will tackle this issue. Most courier drivers will deliver to your door but not to a 2nd level or higher especially if the item is heavier then 30kg.
No-one present on delivery
If no one is present to take delivery, goods are generally returned to the couriers depot. They will attemp to rediliver. If no one is present to take delivery again, the item may be returned to sender. If the goods are returned back to us you may be charged a 20% restocking fee as well as cost to ship back to our warehouse.
If you are not likely to be home please email us for an Authority to leave goods unattended form when placing your order. Otherwise you may be charged for a re-delivery or your product may be left outside your house.
Damages and Short Deliveries
It is important that you check the cartons properly on delivery.You are responsible to check is:
1) You received and signed for the correct number of cartons
2) Cartons are received in good condition with no damages
you are not satisfied with either the quantity or the condition you need to:
1) Notify the driver Immediately and make a note on your and his copy
2) Email us with a description and photos of the damage within 2 days of delivery, so we can rectify the problem asap.
is important you do this as Flex Fitness will not be held responsible for any short deliveries or damaged cartons if you signed for them as being received in good condition.
P.O Box and GPO Box Addresses
Delivery cannot be made to PO Box or GPO Box addresses.
Size too Big
When you place your order, please consider the sizes carefully. While most of the products are compact and fold down easily, you must check to see whether it fit’s into your area and that you have allowed for access. This is especially true where you have bulky goods.
How to contact us about privacy
Your privacy is very important to us. If you have any questions regarding our information practices and other privacy aspects of the Site and Services. You can contact us at: www.flexequipment.com.au.
Collection and Purpose
We collect your personal information disclosed to us during the registration process. We may also collect personal information from you in the course of your use of our Site including, but not limited to:
We collect the following types of personal information:
The purpose for which we collect personal information is to provide you with the best service experience possible on the Site and Services and for our internal business purposes that form part of normal business practices. Some provision of personal information is optional. However, if you do not provide us with certain types of personal information, you may be unable to enjoy the full functionality of the Site and Services.
We may disclose personal information only to our service providers who assist us in operating the Site and Services. We will only disclose personal information to an unrelated third party with your consent.
Apart from such circumstances, we may disclose personal information in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring or interfering (intentionally or unintentionally) with our rights or property, users or anyone else who could be harmed by such activities.
We may also disclose personal information as required by law.
In the event that we sell or buy businesses or their assets, or engage in transfers, acquisitions, mergers, restructurings, changes of control and other similar transactions, customer information is generally one of the transferable business assets. Thus, your personal information may be subject to such a transfer. In the unlikely event of insolvency, personal information may be transferred to a trustee or debtor in possession and then to a subsequent purchaser.
If you voluntarily provide information in publicly accessible areas of the Site and Services, the information can be viewed and therefore used by others. We advise users not to disclose contact information that they do not wish to have publicly available. We are not responsible for personal information you choose to submit publicly.
Access and Correction
Australian Privacy Principle 6 of the Privacy Act 1988 (Cth) allows you to get access to, and correct, the personal information we hold about you in certain circumstances. If you would like to obtain such access, please contact us on the details set out above.
Australian Privacy Principle 1 of the Privacy Act 188 (Cth) allows you to make a complaint about any alleged breaches of privacy. In order to lodge a complaint with us, please contact using the details above with the following information:
Please allow us 30 days to investigate your complaint, after which we will contact you immediately to resolve the issue.
Retention of Information
We retain information for as long as required, allowed or we believe it useful, but do not undertake retention obligations. We may dispose of information in our discretion without notice, subject to applicable law that specifically requires the handling or retention of information. You must keep your own, separate back-up records.
You must do what you reasonably can to ensure the security of your personal information. It is your obligation that you protect yourself against unauthorised access to your password and to your computer. Please log out of the Site and Services when you have finished using a shared computer. Be wary of including sensitive information in your emails to us as they are not necessarily secure against interception. We will not ask for passwords in an email and you should assume that if you get such a request, it must be fraudulent.
We have processes in place to ensure the security of your personal information. We have physical, electronic, and managerial procedures to help safeguard and prevent unauthorised access, maintain data security, and correctly use your information. We do not store your credit card information and instead submit credit card information directly to our bank for immediate processing.
However, neither people nor security systems are infallible, including encryption systems. While we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. We also use different software to collect and track spending trends and habits.
Transfer out of Australia
The website is currently hosted in Australia. However, Flex Fitness Equipment may choose to set up more servers in countries other than Australia in the future and we may transfer all data on the Site and Services (including all personal information) to our hosting service providers and data centres who may be located overseas, as selected by Flex Fitness Equipment in its sole discretion. You hereby expressly and voluntarily grant your informed consent to such transfers.
We reserve the right to amend this Policy at any time. Changes and clarifications will take effect immediately. If we make a significant change to the Policy, we may issue a notice by email or through notice on the home page of the Site and Services. We encourage you to check the Policy from time to time to check for changes.
Last updated on: 2/02/2017
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