NOW BACK IN STOCK
IMPORTANT FAQ'S - PLEASE READ: (click below - read more)
We’ve made the tough decision to temporarily close our retail stores and pickups, due to the COVID-19 and the safety of our staff and customers.
However we are working hard to enhance our online store, so you can shop from the comfort of your home and have your items delivered to you.
Please note, since the gym closure's - we've experienced a high demand on gym equipment and might not have a lot of items available at the moment.
Once stock becomes available, webiste will be updated - unfortunately we do not have any ETA of stock arrival just yet.
Please see below items in this category, of stock available for purchase.
Please read the following FAQ, that might help with your inquiry:
- All NEW ORDERS can be placed through the website with Delivery Only* No pickup option available at this stage.·
- OUT OF STOCK PRODUCTS - please register your interest on our website - on the product page by selecting the "Notify Me", now available for particular sizes of product. Once that product is back in stock, you will receive an email notification to let you know.
- PRE-ORDERS will be available on the website once the date of arrival is less than 3-4 weeks time approx. To ensure we provide the best level of service, we are unable to process phone or email orders.
- SHIPPING: Please allow 5-7 business days from your order date for this to be dispatched. Tracking details will be emailed within 5-7 business days. Check your spam folder if you have not received these.
- PICKUP - TEMPORARILY SUSPENDED: We’re unable to offer Pick Up due to the current situation. Be assured your order will be freighted and delivered securely - interstate freight still working as normal, with slight delays on transit time.
- Orders can be in “Transit” for several days and will be scanned once arriving in their destination State.·
- For efficiency freight companies often deliver oversized items separately. Therefore, please be patient if you’ve received part of your order, the remaining items will be delivered within a few days.·
- Please contact the Freight company directly with your tracking number for delivery estimates or freight concerns.·
- Due to the current situation State Governments are prioritising essential suppliers at border crossings. Please be patient your order will arrive.
Please see our website for our full Returns Policy. Note with this from 12th March 2020 we will not provide a refund where you have simply changed your mind about products purchased. https://www.flexequipment.com.au/returns_policy
Services and Warranty·
Please direct any Service or Warranty concerns with a clear description of the issue, photo/video and your invoice number to our Service team email@example.com
With the current situation of COVID-19 we’ve made changes to how we operate to ensure we continue to provide the high level of service we pride ourselves on. Please read the attached article for a full overview of these changes: https://www.flexequipment.com.au/blog/our-continued-response-to-covid-19/
Should the above not answer your query, please be assured we’ll be in touch within 3-5 business days. We appreciate your patience throughout this time. Stay safe and healthy over the coming weeks.